Privacy Policy

1. Scope

This Privacy Policy describes how Homora collects, uses, discloses, and retains information when you use homora.app, create an account, manage a rental relationship, share documents, submit maintenance or inspection records, or communicate through Homora.

Landlords and tenants may also have their own legal obligations. When a landlord decides why and how tenant information will be used outside Homora, that landlord is responsible for those independent practices.

2. Information we collect

Information you provide

• Account details, including your name, email address, role, and notification preferences.
• Property, unit, tenancy, lease, rent-ledger, and rental-listing information.
• Documents, electronic-signature details, signing events, and document fingerprints.
• Messages, maintenance requests, inspection notes, photos, and attachments.
• Rental application and tour-request details, including requested dates, times, contact details, and other information you choose to share.

Information collected automatically

Homora receives basic device, browser, IP address, request, security, cookie, and session information needed to operate, protect, and troubleshoot the service. Homora currently uses essential authentication and session cookies and does not use third-party advertising cookies.

Payment information

Homora currently records charges and offline payment entries but does not process real rent funds. Homora does not ask users to store raw bank-account or payment-card numbers in the platform.

3. How we use information

• Provide account access and role-specific landlord or tenant workspaces.
• Connect authorized people to the correct property, unit, tenancy, lease, message, repair, inspection, and document records.
• Send account, invitation, signing, repair, and security notices.
• Protect the service, investigate misuse, prevent fraud, and maintain audit records.
• Improve reliability, accessibility, customer support, and product features.
• Comply with law, enforce Homora’s Terms, and protect users and the public.

4. How information is shared

Homora does not sell personal information and does not use rental records for targeted advertising. Information may be shared:

• With connected users. Authorized landlords and tenants can see records tied to their rental relationship. A document or message you share with another party is visible to that party.
• With service providers. Homora uses providers such as Supabase for authentication and data services, Cloudflare for hosting and security, and Resend for transactional email. They process information to provide services to Homora.
• For legal and safety reasons. Homora may disclose information when reasonably necessary to comply with law, protect rights or safety, investigate misuse, or respond to valid legal process.
• During a business change. Information may transfer as part of a financing, merger, acquisition, or sale, subject to applicable law and appropriate notice.

Landlords may download or export records. Once information is lawfully exported from Homora, that recipient’s handling of the copy may be governed by their own obligations.

5. Retention and account deletion

Homora keeps information for as long as reasonably needed to provide the service, maintain security and audit trails, resolve disputes, comply with legal obligations, and preserve shared rental history. Retention periods vary by record type and the parties’ legal responsibilities.

You may permanently delete your Homora account from Settings. Homora removes your sign-in access and personal account details. Shared leases, signatures, ledger entries, maintenance records, inspections, and related history may remain in anonymized form when another connected person has a legitimate need for the record or retention is required by law.

6. Your choices and privacy rights

• Update your name, email, password, and notification preferences in Account Settings.
• Download documents and receipts made available to you.
• Delete your account from Account Settings.
• Turn off optional product emails while continuing to receive necessary account and transaction messages.
• Ask Homora to help access, correct, or understand your information by emailing privacy@homora.app.

Depending on where you live, you may have additional rights to access, correct, delete, or obtain a copy of personal information, or to appeal a privacy decision. Homora will verify requests before acting on them.

7. Security

Homora uses authentication, encrypted connections, role-based access rules, restricted database policies, and service-provider safeguards designed to protect information. No internet service can guarantee absolute security. Keep your password private, use a unique password, and notify Homora if you believe your account has been compromised.

8. Children

Homora is for adults managing rental housing and is not directed to children. You must be at least 18 years old to create an account. Homora does not knowingly collect personal information directly from children under 13. If you believe a child provided information, contact privacy@homora.app.

9. Contact and policy changes

Questions or privacy requests may be sent to privacy@homora.app. General support questions may be sent to support@homora.app.

Homora may update this policy as the service changes. Material changes will be posted here and, when appropriate, communicated through the service or by email. The effective date at the top identifies the current version.